Privacy Policy

Last updated: 14 October 2026

Controller

MARKETING SUSTENTABLE OÜ (Sepapaja tn 6, Lasnamäe linnaosa, Tallinn 15551, Estonia) is the controller of personal data processed in Nordic Assistant. We process data in line with the EU General Data Protection Regulation (GDPR).

What we collect

  • Account data: name, email address, login details, country/market
  • Membership data: plan, trial and subscription status, billing period
  • Usage data: progress, milestones, and conversations with AI Jarl
  • Technical data: device, browser, pages visited, and campaign parameters (with consent where required)

Why we use it

  • To provide the membership and your account (contract)
  • To run AI Jarl and personalise guidance (contract)
  • To send service and membership emails (contract / legitimate interest)
  • To measure and improve the service and our marketing (legitimate interest or consent)
  • To meet accounting and legal obligations (legal obligation)

Who we share it with

  • Hosting, database and authentication providers that run the platform
  • AI model providers that process AI Jarl requests
  • Payment providers: Paddle.com (Merchant of Record for India) and Stripe for other markets
  • Email delivery and analytics providers

We do not sell personal data. Where data is transferred outside the EU/EEA, appropriate safeguards such as Standard Contractual Clauses are used.

Retention

We keep account data while your account is active and delete or anonymise it when no longer needed, except where we must keep records (for example accounting) for longer by law.

Your rights

You can request access, correction, deletion, restriction, portability, or object to processing, and withdraw consent at any time. Contact support@nordicassistant.com. You can also complain to the Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon) or your local authority.

Contact

MARKETING SUSTENTABLE OÜ (operating Nordic Assistant)
Registry code: 16205170 · VAT: EE102684612
Sepapaja tn 6, Lasnamäe linnaosa, Tallinn 15551, Estonia
Email: support@nordicassistant.com