Refund & Cancellation Policy

Last updated: 14 October 2026

Free trial

The free trial requires no payment card and is never charged. Nothing is billed unless you actively choose to continue with a paid membership.

Cancel anytime

The paid membership is a monthly subscription with no minimum term. You can cancel at any time from your account (Profile / Membership). Cancellation stops the next renewal, and you keep access until the end of the billing period you have already paid for.

Refunds

Because the membership is a digital service that is available immediately, a billing period that has already started is normally not refunded when you cancel. If you were charged in error, were charged after cancelling, or could not use the service because of a technical problem on our side, contact us and we will review the request and refund where justified.

This policy does not limit any rights you have under mandatory consumer protection law in your country.

How to request a refund

Email support@nordicassistant.com with the email address of your account and the date of the charge. For India, payments are processed by Paddle.com as Merchant of Record, and approved refunds are returned through Paddle to the original payment method.

Contact

MARKETING SUSTENTABLE OÜ (operating Nordic Assistant)
Registry code: 16205170 · VAT: EE102684612
Sepapaja tn 6, Lasnamäe linnaosa, Tallinn 15551, Estonia
Email: support@nordicassistant.com